Casa Verelle – Terms & Conditions
Welcome to Casa Verelle — your destination for thoughtfully curated, stylish, and practical home essentials designed to bring comfort, function, and elegance to everyday living.
By accessing our website or placing an order, you agree to the Terms & Conditions outlined below. Please read them carefully.
1. Definitions
Consumer:
An individual purchasing products for personal, non-commercial use.
Distance Contract:
A purchase made through our website without physical interaction.
Durable Medium:
Any method that allows information to be stored unchanged, such as email.
2. Applicability
These Terms apply to all purchases made through the Casa Verelle website.
By placing an order, you confirm that you have read and agreed to these Terms.
If any provision is unclear, interpretation will be made in favor of the consumer where applicable.
3. Company Information
Company Name:
Registration:
Address:
4. Our Offer
At Casa Verelle, we are committed to:
Providing high-quality home, kitchen, dining, storage, and lifestyle essentials
Offering practical organizers, serving accessories, storage solutions, kitchen tools, décor, and modern home products
Displaying accurate product descriptions and realistic product images
Maintaining transparent pricing, including taxes and shipping fees where applicable at checkout
Keeping product availability updated whenever possible
5. Order Process
Orders are confirmed after full payment is received.
You will receive a confirmation email after checkout.
Payments are securely processed via trusted third-party payment providers.
Casa Verelle reserves the right to cancel orders due to suspected fraud, pricing errors, stock availability issues, or other legitimate operational reasons.
6. Right of Withdrawal
Eligible items can be returned within 14 days of delivery.
To qualify:
Items must be unused
Items must be returned in original packaging
Items must be in resellable condition
7. Returns & Refunds
Return shipping costs are the customer’s responsibility unless the product is defective, damaged, or incorrect.
Items must be returned in their original condition.
Approved refunds will be issued to the original payment method.
8. Pricing
All prices are listed in USD.
Casa Verelle reserves the right to correct pricing errors at any time.
International customers are responsible for customs duties, import taxes, or other applicable charges where required.
9. Product Quality & Warranty
All products are quality-checked before shipping.
Please note:
Product colors may vary slightly due to lighting, photography, or screen settings
Minor variations may occur due to manufacturing materials, finishes, or product design
Issues must be reported within 14 days of delivery.
Warranty does not cover:
Misuse or improper handling
Normal wear and tear
Damage caused by water, heat, or improper cleaning
Damage caused by incorrect usage or excessive force
Damage caused by sharp objects, unsuitable storage, or improper care
10. Shipping & Delivery
Orders are shipped to the address provided at checkout.
Delivery may take up to 7–14 days depending on destination, carrier availability, customs, and logistics conditions.
Delays may occur due to customs, shipping carriers, weather conditions, high order volumes, or other circumstances beyond our control.
If delivery fails, Casa Verelle may offer a replacement or refund where applicable.
11. Payments
Full payment is required at checkout.
We accept major credit/debit cards, PayPal, and other secure payment methods made available at checkout.
For payment-related issues, please contact our support team promptly.
12. Complaints & Customer Support
Please report issues within 7 days of receiving your order where possible.
Our support team aims to respond within 14 business days.
Valid complaints may be resolved through:
Replacement
Refund
Store credit, where applicable
13. Dispute Resolution
Casa Verelle aims to resolve disputes fairly and efficiently. If a dispute cannot be resolved directly, it may be referred to an independent mediator or other appropriate dispute-resolution process where applicable.
14. Force Majeure
Casa Verelle is not responsible for delays or failures caused by circumstances beyond our reasonable control, including:
Natural disasters
Shipping carrier disruptions
Supply chain interruptions
Government restrictions
Customs delays
Other unforeseen events affecting fulfillment or delivery
15. Governing Law
These Terms are governed by applicable laws, unless local consumer protection laws provide otherwise.
16. Changes to Terms
Casa Verelle reserves the right to update these Terms & Conditions at any time.
Any updates will take effect once the revised Terms are published on our website.