Casa Verelle – Return & Refund Policy

At Casa Verelle, we’re committed to offering thoughtfully selected, stylish, and practical home essentials designed to bring comfort, beauty, and convenience to everyday living.

If something isn’t right with your order, we aim to resolve it fairly, clearly, and efficiently.

✅ Eligibility for a Refund

You may request a return or refund within 14 days of receiving your order if:

You contact us within this timeframe
The item is unused and in its original packaging
The item is damaged, defective, or incorrect

🚫 Non-Refundable Items

We do not accept returns for:

Items that have been used, washed, assembled, or altered after delivery
Items returned without their original packaging
Custom or made-to-order products
Final sale or discounted items
Products marked as non-returnable at checkout
Items damaged due to misuse, improper handling, incorrect care, or excessive force

📝 How to Request a Return

To start a return, please contact our support team and provide:

Your order number
A brief explanation of the issue
Clear photos of the product and packaging, where applicable

Providing complete information helps us review your request as efficiently as possible.

🔄 Return & Refund Process

1. Review & Approval

Our team will review your return request and may ask for additional information, photos, or details where necessary.

2. Return Instructions

If your request is approved, we will provide:

The return address
Relevant return and shipping instructions

📦 Return shipping costs are the customer’s responsibility unless:

The item is defective
The item arrived damaged
The wrong item was delivered

3. Refund Issuance

Once your returned item has been received, inspected, and approved:

Your refund will be issued to the original payment method
Processing time is typically 5–7 business days, depending on your payment provider or financial institution

Please note that it may take additional time for your bank or payment provider to display the refund in your account.

📌 Important Notes

All returns must be approved before being sent back
Items must be returned in their original condition and packaging
Original shipping fees are non-refundable unless the item is faulty, damaged, or incorrect
Returns showing signs of use, damage, alteration, or missing packaging may be rejected
Excessive, fraudulent, or suspicious return requests may be declined where permitted

💬 Need Help?

We’re here to support you throughout the return and refund process.

If you have any questions regarding a return, refund, or order issue, please visit our Contact Us page and our support team will assist you.

At Casa Verelle, we aim to make every shopping experience simple, transparent, and dependable — from placing your order to resolving any issue that may arise.